What Firing My House Cleaner Taught Me About Communication
Do you have an onboarding process for a new client? How about for a new team member? When you bring someone in to work with you in any capacity, you should have an intake procedure that helps you get the information you need from them, and give the information to them that they need to do their job properly. What about communication policies? Do you have a set of rules around how you communicate with people in your business? You should be very clear about who does what, and how everyone communicate with each other. I learned a valuable lesson about both of these things recently – and it had nothing to do with clients or team members (well, not really!). It had… Read More »What Firing My House Cleaner Taught Me About Communication