customer service

3 Steps to Better Customer Service

by Tracey D'Aviero
September 13, 2012June 19, 2013

We recently took a trip to Boston to see our first Red Sox game. What a great time. From the drive there to the drive back, and everything in between, we were surprised at how kind and gracious everyone was, everywhere we went. Yes, we were tourists in a tourist town, but it was more than that. We really found that the people we came into contact with went above and beyond the standards of what we are accustomed to for kindness in customer service. In the service and support industry, customer service is key to making sure that your clients feel important and special … and it’s not that hard to do. Here are three steps you can take… Read More »3 Steps to Better Customer Service

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Are You Using Your Outside Voice?

by Tracey D'Aviero
January 25, 2012January 25, 2012

Recently I was having a conversation with a mentoring student about communicating with clients. She is a relatively new Virtual Assistant, and she is still a bit timid around clients. It’s a stage that all new VAs go through – not really having that confidence that you know the right things to say around a new client – and that kind of thing. It’s one thing to know what you are doing, but it’s another to tell a client what they should be doing. It’s a situation that you need to learn how to handle as a VA – and once you do, you will not only gain confidence, but you will also gain their trust, respect and even their… Read More »Are You Using Your Outside Voice?

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