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virtual assistant business strategy

Virtual Assistant Rate Setting: Find Your Value

So last week’s article got a lot of great feedback – we talked in that article about how to start looking at packaged and project rates for your business. I’m pleased to continue with the discussion! There is often so much confusion around how to charge clients when you are providing them with a service. It can be a difficult decision – especially if you haven’t been in business all that long. And if you have been a service provider for a while, it can be difficult to change your rate structure. The key to your continued success, is for you to recognize your own value. As you master certain skills in your business, you become a specialized expert, whether… Read More »Virtual Assistant Rate Setting: Find Your Value

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Client Relationship Responsibility

Are You Being Responsible in your Business?

I recently had a discussion with a group of VAs and it was based around my policies that I have to work with my clients. Policies are important, as we all know, so that everyone knows the ‘rules’ and it makes for a better working relationship — from clients to team members, and everyone else you might work with. The thing that caught several people off guard is that I told them I delete my client emails after 60 days. I don’t keep their documents or information on my computer. Once it’s delivered to the client, I delete it. Audible gasps were heard when I told them this. Why would I do that? What if I needed something? How could… Read More »Are You Being Responsible in your Business?

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Is Anyone Stomping on Your Boundaries?

I’ve been witness to some funny (weird, not haha!) situations lately that I wanted to share with you. Lately I’ve been noticing that more and more things are making me go ‘huh?’ I sat back to reflect on several of those things – I’ll share some with you below – and I think what it boils down to is the sense of entitlement that people feel when they are spending money on something. Let me explain. When I spend money on a service provider or a training program or whatever, I have clear expectations of what I am getting for my money. You probably do too. But lately what I am seeing is a trend of people that expect to… Read More »Is Anyone Stomping on Your Boundaries?

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Great Customer Service in Three Steps

Recently I have been noticing how I am treated as a customer when I am out shopping, dining, or even connecting with people online. I have had some great experiences, and some not so great. What makes good customer service? For one thing, it’s about recognizing the fact that without customers paying for your service, you would not have a business. Now that doesn’t mean ‘the customer is always right’, as the old saying goes, but it certainly weighs heavier since your success depends on keeping them happy. Here are three easy steps to great customer service: Keep Them Informed One of the things that can make clients nervous or uneasy while working with someone virtually, is not knowing the… Read More »Great Customer Service in Three Steps

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Quick – I Need You! How to Handle Emergencies When You Are A VA

Last week we had a family medical emergency to tend to. I felt fortunate to be working from home, and I was able to go and assist at the moment I was needed. All it took was a quick email to each of my clients to let them know what was going on. I also let them know what was done for the day’s work and what was still not done – and whether I could take care of the unfinished work or not. How do you plan to handle emergencies in your business? That inevitable moment when someone calls you and says, ‘Quick, I need you to…’ (whatever that may be). It will happen, and you should be prepared.… Read More »Quick – I Need You! How to Handle Emergencies When You Are A VA

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Do you know what you are doing?

Business planning gets me jazzed up. It’s exciting to flesh out ideas and make plans to bring new and exciting programs to my network. In short, it helps me know what I am doing to bring revenue (and more!) into my business. Do you know what you are doing? If you don’t have a clear picture of your purpose, keep reading! So as I was doing some reading over the holidays, I came upon a course I had taken late last year about marketing. One of the pieces of the program was to develop my Mission Statement. I didn’t remember writing it, but it rang very true when I re-read my homework. (Imagine not remembering something so important!) Here is… Read More »Do you know what you are doing?

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What Is It You Really Want For Your VA Business?

As this year is coming to a close, we are once again in planning and strategizing mode for the upcoming year. It’s a time to reflect on the year that has passed, and a time to look forward to see what we want to accomplish in the new year. One of the key pieces to setting up for a new cycle of business is to consider your goals. Business goals, personal goals, any goals you want. When you know what you want, you can plot the course or the direction that will take you there. By putting a tangible goal on paper, and then determining the steps you need to take to reach that goal, you can break it down… Read More »What Is It You Really Want For Your VA Business?

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No clients for your virtual assistant business yet? What are you trying to sell?

“The really unhappy person is the one who leaves undone what they can do, and starts doing what they don’t understand; no wonder they come to grief.” – Johann Wolfgang von Goethe I recently came across the quote and I was immediately struck by it. One of the big problems I see with Virtual Assistants who are either just starting out, or who are trying in vain to grow their business, is exactly the essence of this quotation. They try to build their business doing something new or something that they have not gained expertise with. I have had many conversations with people who are starting their VA business, and they don’t realize how much value they have in the… Read More »No clients for your virtual assistant business yet? What are you trying to sell?

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